Exploring an eCommerce Returns Solution
Advances in eCommerce have created a world of benefits for the consumer, but eCommerce product returns are a big problem for every party involved. In fact, eCommerce product returns occur up to 40% of the time. Compare that to in-store products returns, which are less than 5-10%. While the idea of having nearly any available product shipped directly to our doorsteps sight-unseen was inconceivable just a few short decades ago, we also hadn’t considered how to ensure that consumers know what they’re getting and are therefore, most likely to keep it. While offering free returns has been a common perk marketed by eCommerce operations for the past few years, those who choose to take that route are taking a big blow to their image and bottom line when consumers have second thoughts.
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