There are many reasons why a product configurator is good for your eCommerce business. Here are four benefits you can observe by using a product configurator today:
1. Generate error-free quotes.
Before the advent of CPQ, it was not easy for sales teams to produce error-free quotes. During the back-and-forth discussions with the customer, most missed crucial details and errors crept in that frustrated the customers. For example, a sales team could forget to update the quote after discussing it with the buyer.
If you're still doing it the old-school way, such errors can hurt your brand more than you think. You also risk going out of business if your buyers become frustrated with their experience. A product configurator ensures the sales workflow is maximally streamlined by automating the process and eliminating such errors.
2. Optimize processes between teams.
For years, sales and engineering have operated as two distinct teams working under the same roof. Manufacturers are redefining how these teams work by introducing visual configurators into their CPQ system and integrating them with ERP, CAD, and CRM. That is making it possible for teams under the same roof to collaborate and make decisions at a much faster rate.
3. Increase product control and visibility.
How to showcase products in the best way possible is one of the major challenges retailers and manufacturers face daily. From making adjustments to the initial designs and adding discounts to encouraging upselling and closing the deal faster, brands go through all kinds of headaches to make the product most attractive and shorten the sales cycle. A product configurator streamlines the process by allowing manufacturers and retailers to control how they showcase their products. Best of all? It allows them to increase the visibility of other products—for example, today, it is easier for sales teams to pick products from the salesforce products book and use them to create bundles of related products.
4. Close deals faster.
Visual product configurators are a win for both the customers and the sales team.
From the customer’s side, the configurator makes it possible to close the deal faster by giving them the flexibility to construct products they prefer, even the complex ones, without the need to engage sales teams with questions or concerns. Armed with the pricing details and all the components they wish to see in the final product, they can proceed to close the deal efficiently.
When it comes to the sales teams, the configurator allows them to create product visualizations without involving the engineers. This significantly reduces the time customers had to wait to hear from sales teams and get quotes. Ultimately, this makes it possible to close the deal faster.