Despite the desire for novelty, the story for all buyers in 2021, both consumer and business, is the same it’s been for a long time. People prize satisfying customer experiences. The brands that make transacting more convenient, earn more trust, and create more fun experience take the rewards.
A perfect example is the Amazon purchase you make, mostly because you know without a doubt it will arrive in one day. People pay a premium and are more loyal to the brands that make their lives easier.
Now, more than ever, a better customer experience means better visuals. According to eMarketer, in the last four years, shopper demands for eCommerce product images nearly tripled: in 2016 shoppers expected three images per product and in 2019 they expected eight.
Robust image growth in the 2010’s meant brands could get by with an increase in their photography budget to capture more pictures of higher quality. But shopper demands have risen once again.
According to a Harris Poll of 1,869 US adults, 60% are more likely to buy a product if it is shown in 3D or AR. Additionally, many online shoppers feel that it would help them make decisions with more confidence:
Over the last 20 years, online customization has moved “gradually” – starting with NikeID – but is now “suddenly” in the area of requirement. Let's see how that happened
Arriving in 1999, NikeID was the first widely adopted and loved configurator. The online experience was groundbreaking.
The instant this first-of-its-kind technology was rolled out to the masses, it was a hit and provided a historic brand lift for Nike as millions customized the flashy Nike shoes in real-time. Just as importantly, NikeID was good for business – the experience jumpstarted Nike’s “direct-to-consumer” experience which meant cutting out the retailer middleman, improving margins, and tightening relationships with the customer.
Since that early customization experience, Nike has accelerated pace. In Q2 this year Nike’s “direct-to-consumer” sales were up 32% and digital sales were up 84% year over year. NikeID proved that if people can create their own product customization in real-time, they’ll buy it. And others are experiencing the same.
BJ McCahill, Vice President at Kashiyama, a custom suit maker and Threekit customer, had this to say:
“We now have full control over the product. With Threekit’s Virtual Photographer and 3D Configurator, our measurement aspects, accuracy, and high-end fabric offerings are not only showed with amazing detail online, but the technology is helping us scale our operations in a way that wasn’t possible before.”
In 2021, buyers have made what they want crystal-clear, and it's customization. Companies like Nike and Kashiyama are reaping the benefits from their early move.
If you sell a customizable product, it’s critical that you give the customer a chance to customize that product. In 2021, online customization has moved from nice-to-have to a can’t-do-without.
Sometimes, the human element can’t be overlooked. All people have emotions, desires, and needs that can’t always be measured by stats and expert quotes. But often, these notions are more important than anything else.
An important human element of buying is that it can be stressful:
3D enables buyers to configure the exact product they want and see it from every conceivable angle right in the browser, and–with AR–right in their living space. This interaction builds confidence and reduces the effort and stress of “not knowing” for buyers. This effect is magnified with "big purchases" like architectural features, illustrated in Sapphire Balconies' custom balcony configurator below.
3D isn’t just about loss aversion. It’s also about creating a sense of excitement and novelty. It’s about making shopping and buying fun again. Lindsey Scoggins Studio lets shoppers customize rings real-time while exploring every element including metals, settings, gem stones and more in a fun and engaging way.
The future isn’t always just about data – 3D provides buyers with an opportunity to go deeper to gain confidence and reduce stress more than traditional photography ever could. And these new, engaging, fun experiences matter more than ever.
In 1930, photography started to be used commercially for products. It quickly grew into the primary way products were depicted visually for marketing and advertising, and it maintains that status today. Over the years, there have been innovations to speed up the photography process, but overall it remains a time-intensive and costly one. The majority of brands today are held captive by a technology that’s more than 90 years old.
The frustratingly slow speed and high cost of photography has only been magnified by the rise of customization. The average cost of a finished product image in 2020 was $25. If you have 10 products with just three simple customizations each and you want the recommended eight photos of each configuration, you now need 240 photos which will cost $6,000, before accounting for other costs like shipping, time spent, etc.
For brands with a product that’s configurable or customizable, or that has any set of rules really, product photography severely diminishes the overall returns of offering customization in the first place.
But with a high-end 3D platform like Threekit, brands can escape this trap. For example, with Threekit’s help, Crate & Barrel created over three million images of every potential configuration of a couch in less than a month, for a small fraction of the cost of traditional photography.
Some companies try to create “homegrown” 3D or 2D configurators. The challenge with this approach is that when an aspect of the product is changed – say a customer wants to add a new material or color – the “homegrown” configurator needs to be significantly re-written.
The key to business success with 3D lies in marrying the commercial and the creative sides of 3D. Threekit is able to take all rules and definitions of a product and map those rules into interactive 3D, virtual photography, and augmented reality. When new product additions or changes are made, those changes are seamlessly integrated from the rules section into 3D, usually instantly and without any coding.
When a chair manufacturer wants to add a new style of armrest as an option to 50 different chair types, they used to have to either produce 50 new distinct product shots, or trust that the consumer could imagine the effect on their own. Now, with 3D platform technology, they can instantly add it so that buyers can see and compare that armest style on all 50 chairs.
Lovesac lets shoppers customize their furniture with dozens of possible materials and organize the pieces into billions of configurations. While the number of options are practically limitless, they must still be governed by rules impacting manufacturing, shipping, and material costs. Threekit is able to create millions, or even billions, of configurations because its software automatically generates visuals based on product rules.
Business cycles in every category, from fashion to manufacturing, are speeding up. Companies must go from design to production to marketing faster than ever because buyers and competitors are demanding that they keep up.
In these cases, 3D is an “active” file which can be easily changed and adapted with new features, colors, and materials, all in real-time. This replaces what would be a manual process in Photoshop or CAD in which each change must be painstakingly drawn for each variation to look true to life.
Because 3D file formats are rich files, they can often be sent to manufacturers and machines with clear guidance on how the product should be built.
Threekit has enabled one customer, an apparel designer, to run hands-free manufacturing. After a completed purchase, all of the details and Bill of Materials (BOM) are contained in the 3D files and from Threekit. This dramatically speeds up the process while increasing efficiency in manufacturing.
3D is incredibly useful for marketing.
The first benefit is through clienteling. Imagine that you’re a custom jeweler and a customer comes and buys an engagement ring. Now imagine that in 3-6 months (before the wedding) you send that very same customer targeted, automated emails showing how various wedding rings fit with the engagement ring they bought.
Even though both rings are custom, 3D allows you to place rings together. Businesses can create hyper-relevant visuals to send to every unique customer and do it automatically and at scale.
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Another key application is made possible by new innovations in online advertising. Google recently announced their general release to 3D ads, so now 3D users can enter interactive 3D ads directly into the Google ad Display network.
The results are compelling:
Last, but not least, 3D is portable and built to be transferable. For example, Threekit accepts 75 different file formats and can export each visual into many different formats as needed. That means the visuals generated via Threekit can be used to impact every step in your product journey.
Also, Threekit's 3D configurator software seamlessly integrates across systems from ERPs, to PIMs, to eCommerce systems, to advertising networks, and more. It’s built so that you can plug it in anywhere and use it anytime so businesses can easily use valuable files in every step of the business process.
This breadth of application is what makes 3D more than just a visual or customer experience feature. It's also what makes us confident to predict that 2021 will not be, as many predict, predominantly the "Year of Covid 19" or the "Year of Political Division." We'll say it loudly:
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