Case Study

A-dec found a way to design a dental operatory in seconds.

How A-dec turned a premium, deeply configurable equipment line into an AI sales agent - one that designs the whole room from a sentence or a photo.

adec screenshot

Hours → seconds 

Time for a salesperson to produce a complete operatory configuration that matches a customer's needs, functionally and aesthetically

Challenge

A premium product line. A buyer who isn't a designer.

A dental operatory spans the chair, the delivery system, lights, cabinets, and surfaces - each with dozens of options for material, color, and finish. The depth is a strength. It is also what makes the buying journey hard.

A dentist isn't a designer. A dealer can't hold every combination in their head. And configuring a space that fits a practice - functionally and aesthetically - took a salesperson many hours of matching work.

A-dec had a configurator and it did a lot. What it didn't have was a customer forward-facing presence that matched a brand built on premium experience.

 "A-dec is a brand that's very well respected in the dental industry. It's built on demonstrating, over time and consistently, a superior customer experience. We have to offer premium experiences." 

rob ayers
Rob Ayers
Senior Manager of Digital and AI, A-dec

Solution

An AI sales agent with two ways in.

 

"Working with Threekit allowed us to create something much more flexible, sustainable, and far more engaging - fun, interactive. It's highly useful for sales, highly useful for education, and it's fantastic when you don't have physical product."

Rob Ayers, Senior Manager of Digital and AI, A-dec

The AI Color Concierge. A dentist or dealer describes what they want in plain language - clean and modern, upscale, pediatric colors - and the agent configures the entire space: materials, colors, and finishes across cabinets and surfaces. Then it explains why that design fits their needs. Not just what. Why.

Photo-to-configuration. A dental office short on time skips the site visit. They take a few pictures of their current operatory, upload them, and the agent instantly produces a matching configuration - functionally (delivery system, lights, cabinets, chair) and aesthetically (colors, materials, finishes).

Both run on A-dec's Threekit visual configurator, where sales teams, dealers, and dentists build the full operatory - not one product at a time.

adec real to web

 

The Results

More adoption, more excitement, more usage, more traffic.

Feedback from A-dec's sales force and dealer network keeps coming back favorable - and usage keeps climbing.

Smarter, not harder

The agent does the heavy lifting on configuration. The rep applies judgment, tweaks, and closes.

Selling without physical product

A complete, visual operatory - no showroom unit, no site visit required.

Visualization and education in one

The same experience that sells the room teaches the product line - to dealers and dentists alike.

A premium experience, at digital scale

A customer forward-facing presence that holds the bar A-dec's brand is built on.

"AI helps you work smarter, not harder. If I can do it with AI and the color concierge and get it 70% of the way there, then I tweak it. I think we're on the front end of figuring out just how powerful this is."

rob ayers
Rob Ayers
Senior Manager of Digital and AI, A-dec
70%
How far the AI Color Concierge gets a configuration before a rep fine-tunes it
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